• A Popsical TV device
• A stable WIFI or ethernet connection
• A television with HDMI input (Note: Popsical TV does not support 4k resolution, it operates at 1080p or below based on network stability)
• A microphone receiver and speaker system, amplifier can also be used with Popsical TV
• A premium account with Popsical
• Popsical Karaoke app (downloadable from iOS or Android market)

• Possible Causes:

• • USB-C cable.
  • 3-pin plug adapter has an incompatible voltage.
  • 3-pin plug adapter is not plugged in or the main switch is off.
  • USB-C cable is faulty, non-certified.
  • Popsical is in sleep/off mode.
• Solutions:

• • Check that the USB-C cable is plugged in on both ends.
  • Check that the 3-pin plug adapter voltage is 5V 2A.
  • Check that the 3-pin plug adapter is plugged in and the power is on at your main switch.
  • Ensure that you're using a certified USB-C cable.
  • Press and hold the power button on your remote.

1. Follow the steps to re-pair the microphone to the receiver:

• • Step 1: Press the left arrow button repeatedly while holding the ON/OFF button on the left mic until the mic light indicator is blinking.
  • Step 2: Press the right arrow button repeatedly while holding the ON/OFF button on the right mic until the mic light indicator is blinking.
  • Step 3: While both mics' white light indicators are blinking, plug the power adapter pin into the charging port of Remix 2, causing the charging port light indicator to blink.
  • Step 4: Once all lights are blinking, press the ON/OFF button and vocal button together on the left mic to pair it. Repeat for the right mic.
  • Attach a video for user reference.

For further assistance, contact hello@popsical.com

• Logout from your Popsical account on TV and re-login:

• • Go to the homepage on the TV screen.
  • Press the 3-line button on the Popsical physical remote control to display options.
  • Select 'My Account', and logout. Re-login by selecting your language, WiFi connection, and entering the 6-letter code displayed on the TV screen at app.popsical.com.

• • Possible causes:

• • • Password is incorrect.
    • Signal is too weak/intermittent.
    • Your WiFi network is hidden.
  • Solutions:

• • • Ensure correct password is typed.
    • Move the Popsical closer to your WiFi router.
    • Plug a USB mouse into your Popsical, click "advanced", open "more options" on the network screen, click "Add Network", enter SSID and password, and press "Connect".

• Possible causes:

• • Popsical's WiFi connection is unstable.
  • Popsical has disconnected from WiFi.
  • Popsical has crashed.

• Solutions:

• • Move Popsical closer to your WiFi router.
  • Press "back" to return to the "main menu", select "settings", "network settings", "forget" and "rejoin" your WiFi network.
  • Restart Popsical by unplugging and replugging the USB-C cable, reconnect to WiFi.
  • For further assistance, contact hello@popsical.com.

• TV screen is black, no image, image is frozen

• • Possible Causes:

• • • Loose or faulty HDMI cable.
    • TV is turned off or in the wrong input mode.
    • Popsical has gone into sleep/off mode.
    • Popsical has crashed/frozen.
    • Popsical's WiFi connection is unstable.
  • Solutions:

• • • Ensure HDMI cable is securely plugged in on both ends and is functional.
    • Ensure TV is on and receiving video input from the correct port.
    • Press and hold the power button on the Popsical remote.
    • Restart Popsical by unplugging and replugging the USB-C cable.
    • Press back to exit the "karaoke screen", from the "main menu" go to "settings", click "network settings", forget and rejoin your WiFi network, and move Popsical closer.

• • Possible Cause: Using a power adapter with less than 2A (Ampere) power output.
  • Solution: Use the standard power adapter provided in your Popsical box.