help-tv1-remix1 – Popsical Malaysia

Help > Popsical TV 1 / Remix 1



What do you need to set up Popsical TV?


  • A Popsical TV device
  • A stable WIFI or ethernet connection
  • A television with HDMI input (Note: Popsical TV does not support 4k resolution, it operates at 1080p or below based on network stability)
  • A microphone receiver and speaker system, amplifier can also be used with Popsical TV
  • A premium account with Popsical
  • Popsical Karaoke app (downloadable from iOS or Android market)

Popsical won't turn on


  • Possible Causes:

 

    • USB-C cable.
    • 3-pin plug adapter has an incompatible voltage.
    • 3-pin plug adapter is not plugged in or the main switch is off.
    • USB-C cable is faulty, non-certified.
    • Popsical is in sleep/off mode.
  • Solutions:

 

    • Check that the USB-C cable is plugged in on both ends.
    • Check that the 3-pin plug adapter voltage is 5V 2A.
    • Check that the 3-pin plug adapter is plugged in and the power is on at your main switch.
    • Ensure that you're using a certified USB-C cable.
    • Press and hold the power button on your remote.

My Microphones are on but no sound from the speaker?


  1. Follow the steps to re-pair the microphone to the receiver:

 

    • Step 1: Press the left arrow button repeatedly while holding the ON/OFF button on the left mic until the mic light indicator is blinking.
    • Step 2: Press the right arrow button repeatedly while holding the ON/OFF button on the right mic until the mic light indicator is blinking.
    • Step 3: While both mics' white light indicators are blinking, plug the power adapter pin into the charging port of Remix 2, causing the charging port light indicator to blink.
    • Step 4: Once all lights are blinking, press the ON/OFF button and vocal button together on the left mic to pair it. Repeat for the right mic.
    • Attach a video for user reference.

 

For further assistance, contact hello@popsical.com

My Device is displaying errors, No internet connection, what do I do?


  • Logout from your Popsical account on TV and re-login:

 

    • Go to the homepage on the TV screen.
    • Press the 3-line button on the Popsical physical remote control to display options.
    • Select 'My Account', and logout. Re-login by selecting your language, WiFi connection, and entering the 6-letter code displayed on the TV screen at app.popsical.com.

Popsical won't connect to WiFi


    • Possible causes:

 

      • Password is incorrect.
      • Signal is too weak/intermittent.
      • Your WiFi network is hidden.
    • Solutions:

 

      • Ensure correct password is typed.
      • Move the Popsical closer to your WiFi router.
      • Plug a USB mouse into your Popsical, click "advanced", open "more options" on the network screen, click "Add Network", enter SSID and password, and press "Connect".

Video and audio continuously buffer and do not play


  • Possible causes:

 

    • Popsical's WiFi connection is unstable.
    • Popsical has disconnected from WiFi.
    • Popsical has crashed.

 

  • Solutions:

 

    • Move Popsical closer to your WiFi router.
    • Press "back" to return to the "main menu", select "settings", "network settings", "forget" and "rejoin" your WiFi network.
    • Restart Popsical by unplugging and replugging the USB-C cable, reconnect to WiFi.
    • For further assistance, contact hello@popsical.com.

TV screen is black, no image, image is frozen


  • TV screen is black, no image, image is frozen

 

    • Possible Causes:

 

      • Loose or faulty HDMI cable.
      • TV is turned off or in the wrong input mode.
      • Popsical has gone into sleep/off mode.
      • Popsical has crashed/frozen.
      • Popsical's WiFi connection is unstable.
    • Solutions:

 

      • Ensure HDMI cable is securely plugged in on both ends and is functional.
      • Ensure TV is on and receiving video input from the correct port.
      • Press and hold the power button on the Popsical remote.
      • Restart Popsical by unplugging and replugging the USB-C cable.
      • Press back to exit the "karaoke screen", from the "main menu" go to "settings", click "network settings", forget and rejoin your WiFi network, and move Popsical closer.

Popsical fails to start, stuck at a blank purple screen, hangs while playing a song

  • Possible Cause: Using a power adapter with less than 2A (Ampere) power output.
  • Solution: Use the standard power adapter provided in your Popsical box.

How to do a factory reset on my Popsical?


  • Common issues:

 

    • Popsical device shows no internet connection and is stuck at the network selection page.
    • Device shows no internet connection after update but worked fine before.
    • Device works fine with Ethernet/LAN connection but not with WiFi.

 

  • Troubleshooting:

 

    • Try connecting an Ethernet/LAN cable and restart the device. If it works fine, proceed to factory reset to use WiFi connection again.
    • If the issue persists, it may be related to hardware. Contact customer service or visit the store.

 

  • Steps for factory reset:
    • Ensure the device works with Ethernet/LAN connection.
    • Using the remote control, go to settings (≡) >> select “More” >> "General Settings".
    • Plug in a USB mouse, scroll down and select “Backup & Reset” >> “Factory Data Reset”. >> "Reset Everything"
    • Proceed to reset TV box and erase everything.
    • Don't unplug power until you see the old version setup screen (reboot may take a long time).
    • When you see the setup screen, try to connect to WiFi. If the device still cannot connect to WiFi, it's a hardware problem.

  • Step to hard factory reset:
    • Unplug the power from the Android TV box.
    • Locate the Reset button on back of the box
    • Insert a toothpick, paperclip, or bobby pin into the hole until you feel and hear a faint "click". Keep holding the switch down.
    • While still holding the reset button, plug the power cable back in to turn the box on

       

    • Wait until the Android or brand logo appears on your TV screen or count to 8 seconds, then release the reset button. There are 2 case:  

      • 1. If The "erasing" process appearing on your TV Box means it is performing a Factory Data Reset and wait until it's complete.
      • 2. If Android Recovery menu appear. Use your remote (or a connected USB keyboard/mouse) to scroll down and select Wipe data / factory reset.

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