• A Popsical Remix 2 device
• A stable WIFI or ethernet connection
• A television with HDMI input (Note: Popsical Remix 2 does not support 4k resolution, it operates at 1080p or below based on network stability)
• A speaker with AUX or RCA input port (Use an AUX-to-AUX or AUX-to-RCA cable accordingly)
• A premium account with Popsical
• Popsical Karaoke app (downloadable from iOS or Android market)

 

Setup Guide

 

• Connect the DC power adapter to a power socket and to the device.
• Connect the HDMI cable from the device to your TV.
• Connect the AUX-to-AUX or AUX-to-RCA cable to the speaker and the device.
• Select the correct channels for HDMI on your TV and AUX for your speaker.

• Echo: Slide to adjust the echo.
• Mic Volume: Slide to adjust the Mic volume (Main Music volume can be adjusted from the app).
• Indicator Light: Shows the Microphone status:
  • Solid white light: Microphone functioning properly.
  • Solid red: Low power (<10%).
  • Yellow light flashing: Microphone is charging.
  • Slow flashing white light: Microphone is not connected.
  • Quick flashing white light: Microphone is in pairing mode.
• Joystick: To confirm an action and to navigate.
• Toggle Vocal and Back/power button.

1. Follow the steps to re-pair the microphone to the receiver:

 

• • Step 1: Press the left arrow button repeatedly while holding the ON/OFF button on the left mic until the mic light indicator is blinking.
  • Step 2: Press the right arrow button repeatedly while holding the ON/OFF button on the right mic until the mic light indicator is blinking.
  • Step 3: While both mics' white light indicators are blinking, plug the power adapter pin into the charging port of Remix 2, causing the charging port light indicator to blink.
  • Step 4: Once all lights are blinking, press the ON/OFF button and vocal button together on the left mic to pair it. Repeat for the right mic.
  • Attach a video for user reference.

 

For further assistance, contact hello@popsical.com

• Logout from your Popsical account on TV and re-login:

 

• • Go to the homepage on the TV screen.
  • Press the 3-line button on the Popsical physical remote control to display options.
  • Select 'My Account', and logout. Re-login by selecting your language, WiFi connection, and entering the 6-letter code displayed on the TV screen at app.popsical.com.

• • Possible causes:

 

• • • Password is incorrect.
    • Signal is too weak/intermittent.
    • Your WiFi network is hidden.
  • Solutions:

 

• • • Ensure correct password is typed.
    • Move the Popsical closer to your WiFi router.
    • Plug a USB mouse into your Popsical, click "advanced", open "more options" on the network screen, click "Add Network", enter SSID and password, and press "Connect".

• Possible causes:

 

• • Popsical's WiFi connection is unstable.
  • Popsical has disconnected from WiFi.
  • Popsical has crashed.

 

• Solutions:

 

• • Move Popsical closer to your WiFi router.
  • Press "back" to return to the "main menu", select "settings", "network settings", "forget" and "rejoin" your WiFi network.
  • Restart Popsical by unplugging and replugging the USB-C cable, reconnect to WiFi.
  • For further assistance, contact hello@popsical.com.

• Common issues:

 

• • Popsical device shows no internet connection and is stuck at the network selection page.
  • Device shows no internet connection after update but worked fine before.
  • Device works fine with Ethernet/LAN connection but not with WiFi.

 

• Troubleshooting:

 

• • Try connecting an Ethernet/LAN cable and restart the device. If it works fine, proceed to factory reset to use WiFi connection again.
  • If the issue persists, it may be related to hardware. Contact customer service or visit the store.

 

• Steps for factory reset:
  
  Android 7:
  
  • Ensure the device works with Ethernet/LAN connection.
  • Using the remote control, go to settings (≡) >> select “More” >> "General Settings".
  • (Plug in a USB mouse if you have) Scroll down and select “Backup & Reset” >> “Factory Data Reset”.
  • Proceed to reset TV box and erase everything.
  • Don't unplug power until you see the old version setup screen (reboot may take a long time).
  • When you see the setup screen, try to connect to WiFi. If the device still cannot connect to WiFi, it's a hardware problem.
    
    

  Android 11:
  

  • Ensure the device works with Ethernet/LAN connection.
  • Using the remote control, go to settings (≡) >> select “More” >> "General Settings".
  • (Plug in a USB mouse if you have), Select "About" >> "Factory Reset" >> "Reset everything"
    
  • Don't unplug power until you see the old version setup screen (reboot may take a long time).
  • When you see the setup screen, try to connect to WiFi. If the device still cannot connect to WiFi, it's a hardware problem.

  
  
  

• Step to hard factory reset:
  
  • Unplug the power from the Android TV box.
    
  • Locate the Reset button on back of the box
    
  • Insert a toothpick, paperclip, or bobby pin into the hole until you feel and hear a faint "click". Keep holding the switch down.
  • While still holding the reset button, plug the power cable back in to turn the box on
  • Wait until the Android or brand logo appears on your TV screen or count to 8 seconds, then release the reset button. There are 2 case:  
    • 1. If The "erasing" process appearing on your TV Box means it is performing a Factory Data Reset and wait until it's complete.
    • 2. If Android Recovery menu appear. Use your remote (or a connected USB keyboard/mouse) to scroll down and select Wipe data / factory reset.